freelancer

Jiji Thomas Varghese

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Member since June 13, 2020

Looking forward to be your Guest.

Former Customer Service Executive for US, UK and Australian processes.
5 years Retail Sales experience in Luxury watches.

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Experience

Customer Service Executive

  •  Serco Global Services.
  •  Jun 2012 - Jul 2013

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* Inbound Customer Service Process for Australia.
Management
* LUMO ENERGY an Electricity and Gas Company.
* Assisting Customers with New Connections, Disconnecting Old Connection and
Languages
Bill Payments.
* Up-selling and Cross-selling of Electricity Meters and Up-gradation to install
English
Solar Panels to reduce Utility bills.
* Explaining charges and usage on bills if required by Customers.

Valuation Analyst

  •  Altisource Business Solutions
  •  Sep 2013 - May 2014

* Altisource is a Sister Concern for "OCWEN" a Major Bank in USA.
thomasjiji410@gmail.com
* Outbound Blended Process for USA.
Date of birth
* Real Estate Loan Department that verifies Value for the Property.
1991-02-02
* Contact and Offer Appraisers ( Certified Real Estate Brokers ) to find current
Market rate for Property as per company interest.
Skills
* Rechecking if the Form is filled up and Signed by Appraiser with all Guidelines
in Place.
Soft Skills ( Interpersonal Skills )
* Ensuring that the Appraiser get His/Her Payment on Time.

Senior Executive

  •  SERCO GLOBAL SERVICES
  •  Jun 2014 - Jan 2015

* Inbound Customer Service for "Barclays" Credit Card Department.
FLAT-14, BLDG 156, ROAD 363,
* Helping Customers their Statements and charges and offering Payment Plans.
AMAR BIN YASSER AVENUE,
* Up-selling and Cross-selling of New Card, increase in Credit Limit and or Value.

SALES ASSOCIATE

  •  Rivoli Group
  •  Mar 2015 - Dec 2019

* Trusted with a Mono Brand Boutique for Swatch.
* Handled 4+ staff at two different Locations for shifts and sales requirements.
* Preparing Monthly Rosters for daily scheduling so as to maintain staff at stores.
* Maintaining Stocks at Store Level and Handling Daily sales cash and Petty
Cash.
* Preparing Monthly Sales Reports and Individual sales Reports to track
Performance.
* Sales, Customer Service and Maintaining Customer Relations.
* Customer Data base for Business Requirement.

Education

Bachelor of Commerce

  •  Mumbai University
  •  Mar 2009 - Mar 2012

Major in English